Helpdesk Administator | Sutton, Greater London | FM Company

• Job Title: Helpdesk Administrator

• Employer: Commercial Property Maintenance Company

• Location: Sutton, Greater London

• Salary: £27,000 - £30,000 per year

• Package: 29 days paid annual leave, employer pension, discretionary annual bonus, private healthcare scheme, regular pay reviews, genuine progression opportunities, casual dress code in the offices, free on-site parking, social, sociable & friendly environment.

We are recruiting for a well-established commercial maintenance company, serving a range of clients across all trades (electrical, HVAC, plumbing, carpentry, general fabric maintenance etc). We are seeking x2 Helpdesk Administrators to join the team, based in Sutton, Greater London.

The Helpdesk Administrator will play a crucial role in ensuring the smooth running of our ProNett system, which is used across a range of clients. You will be responsible for responding to client requests, managing work orders, scheduling appointments, and tracking progress on jobs.

The successful candidate will have excellent communication skills, with the ability to build strong relationships with clients and internal staff. You will be able to multitask, prioritise workload and work well under pressure. Experience with ProNett or a similar system would be advantageous, but not essential.

Responsibilities:

• Respond to client requests in a timely and professional manner

• Manage work orders and ensure they are completed within agreed timescales

• Schedule appointments for maintenance and repair work

• Liaise with clients and internal staff to ensure jobs are completed to a high standard

• Track progress on jobs and provide regular updates to clients and internal staff

• Provide excellent customer service and build strong relationships with clients

Requirements:

• Excellent communication skills, both written and verbal.

• Ability to multitask and prioritise workload.

• Strong organisational skills and attention to detail.

• Ability to work well under pressure.

• Experience within a property maintenance company/role would be advantageous.

• Experience with ProNett or a similar system would be advantageous, but not essential.

• Previous experience in a customer service or administration role would be desirable.

We offer a competitive salary of £27,000 - £30,000 per year, as well as opportunities for career development within the company. If you are a proactive, customer-focused individual with a passion for delivering excellent service, we would love to hear from you.

Contact Emails: charlie@rgrec.com / jacob@rgrec.com